WORKMATE | 2022
Optimisinging Clock-In Processes for Warehouse Supervisors
Overview
This project optimises the clock in/out process for warehouse workers. By redesigning the flows and interaction between Supervisor Mobile App and the Worker Mobile App.
My role
I collaborated with engineers, product managers, and local operation teams in Indonesia and Thailand to deliver validated design solution using prototypes and user testing.
Goals & Users
This project aims to reduce the time taken for warehouse worker to clock in/out. As the original process is slow, preventing workers from entering the warehouse, despite arriving early. The main user is the warehouse supervisor, using SPV App.
Results & Impact
The new flow has greatly reduced the time taken of the process. Making it more than 3 times more efficient with quick and simple design changes.
“I can’t clock in even I arrived at the warehouse early!”
Many large clients (~90 workers per supervisor) have similar feedback that queue for clock in long. Stopping worker from starting work on time, even if workers arrived early. Affecting warehouse output efficiency.
Analysing existing flow
Inefficient actions during clock in
Analysing existing data
Clock in statistics
Worker verification - making sure the QR scanned is for the correct worker & shift is the most time consuming. It also require supervisor to switch their attention 3 times and 1 tap on the app for single clock in. With around 90 workers this adds up.
Findings
A typical morning for a Supervisor
From the Mixpanel data. The average time for clock in is under 7 seconds. With other interactions out side the App, it could take up to 10 seconds per clock in.
There are around 90 workers per supervisor to handle each morning.
Early design ideas and iterations
With better understanding of the problem, a low fidelity design tool is used to map out possible design solutions along with their pros and cons. Engineering and product management feedback are taken into consideration throughout the process.
Information relocation
By going through multiple rounds of idea iterations, a thought came up to me.
“Why do supervisor need to scan worker’s QR to know whose QR it is? This means we could just display worker information in the worker app”.
With this realisation, the flow can be cut down massively by simply relocate worker information (from Supervisor app to Worker app).
New worker clock in screen
All worker’s information is now displayed on the Worker App.
Large font size is selected to compensate for poor lighting conditions. Improving legibility in a warehouse settings.
Old design
New design
New clock in flow
With new Worker app design providing all worker’s information. Supervisor is able look at the worker’s face and compare it to worker’s info on the App. Verifying them in a glance.
Since worker has been verified even before scanning, a double confirm is not needed. These changes allow for much shorter flow.
Results and Impact
Quadrupling the clock in efficiency
This new flow has reduced actions needed by 100% and attention switching by by 66%, making it less tiring on the supervisor to clock in a worker every morning.
The final design prototype was tested with the supervisor before going into development. Right now, this new journey has been utilised across all clients in Thailand and Indonesia.
